Effective Date: April 16, 2025

Medspa DR ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you interact with us through our website medspadr.com, SMS/text messages, emails, phone calls, or in-person/virtual engagements.

Information We Collect

We may collect the following types of personal information:

Identity and Contact Data: Name, address, phone number, email address.

Professional Data: Health goals, weight loss preferences, wellness needs, or service requests.

Transactional Data: Payment information (processed securely via a trusted payment processor, e.g., Stripe).

Service Preferences: Scheduling preferences or details related to weight loss and wellness programs.

Communication Records: Texts, emails, call logs, or notes from interactions.

Technical Data: IP address, browser type, device information, and usage data collected via cookies or analytics tools (e.g., Google Analytics).

Other Information: Any additional details you voluntarily provide when engaging with our services.

How We Collect Information

We gather information through:

Direct Interactions: Online forms (e.g., sign-ups, consultation requests), phone calls, texts, emails, or in-person/virtual consultations.Automated Technologies: Cookies, Google Analytics, or similar tools on our website to track usage and improve functionality.Third-Party Tools: Platforms like a CRM (e.g., GoHighLevel) for scheduling and communication, and a payment processor (e.g., Stripe) for payments.

How We Use Your Information

We use your information to:

Provide personalized weight loss and health/wellness programs and support services.Manage registrations, scheduling, and service delivery.Send confirmations, reminders, and updates about your weight loss or wellness journey or opportunities.Process payments securely through trusted providers.Respond to inquiries and provide customer support.Send promotional messages via email or SMS, only with your prior express written consent.Analyze and improve our services, website, and customer experience.Comply with legal obligations or protect our rights.

How We Store and Protect Your Information

Your data is stored securely in our CRM system. Access is restricted to authorized personnel trained in data protection. We implement robust technical and organizational measures—such as encryption, firewalls, and regular security audits—to safeguard your information against loss, misuse, unauthorized access, or disclosure. Payment data is processed via PCI-compliant providers and not stored on our servers.

Sharing Your Information

We do not sell, rent, or lease your personal information, including mobile phone numbers or opt-in consent data, to any third parties or affiliates for marketing or promotional purposes. We may disclose your information only in these limited circumstances:

Service Providers: Trusted partners like a CRM (e.g., GoHighLevel) for messaging and scheduling, and a payment processor (e.g., Stripe) for payments, bound by strict confidentiality agreements. Legal Requirements: If compelled by law, court order, or government authority. Business Transfers: In the unlikely event of a merger, acquisition, or sale of assets, your data may be transferred with prior notice and safeguards.

We ensure all disclosures align with applicable laws and protect your privacy to the fullest extent possible.

Marketing Communications and SMS Program

We may send marketing messages via email or SMS, but only if you have provided prior express written consent (e.g., via a checkbox on our website). Our SMS program, Medspa DR Updates, delivers updates, reminders, and promotional offers related to your weight loss and wellness journey.

Opt-Out: Reply "STOP" to any SMS to unsubscribe instantly, or click "unsubscribe" in emails. No Sharing: Your mobile number and opt-in data will never be shared with third parties or affiliates for marketing purposes.

Email Compliance

We are committed to ensuring all marketing communications comply with applicable laws and respect your preferences. Messages sent via email or SMS through our program, Medspa DR Updates, will include clear identification of Medspa DR as the sender, along with our physical address at 1007 S Catalina Ave #104, Redondo Beach, CA 90277, as required by law. You may receive these communications based on your prior express written consent or an existing business relationship with us. We will process opt-out requests promptly, within 10 business days, and maintain a record of your preferences to prevent unsolicited contact. Your contact information will not be sold, rented, or shared with third parties for their marketing purposes under any circumstances. To unsubscribe from future emails, please click the Unsubscribe Link or reply with "UNSUBSCRIBE" in the subject line.

Cookies and Tracking

Our website uses cookies and tools like Google Analytics to enhance user experience, track site performance, and tailor content. You can manage or disable cookies via your browser settings, though this may affect functionality. We do not use tracking data for unauthorized purposes or share it with third parties for marketing without consent.

Children’s Privacy

Our services are not intended for children under 13. We do not knowingly collect personal information from children. If we learn such data has been collected, we will delete it promptly.

Your Rights

Depending on your location (e.g., under CCPA for California residents), you may have rights to:

Access, correct, or delete your personal information.Opt out of marketing communications slender.Request details about how your data is processed.

To exercise these rights, contact us at the details below. We’ll respond within legally required timeframes (e.g., 45 days under CCPA).

Retention

We retain your information only as long as necessary to fulfill the purposes outlined here (e.g., service delivery, legal compliance), typically no longer than 5 years after your last interaction, unless required by law.

Changes to This Policy

We may update this Privacy Policy to reflect legal, operational, or technological changes. Updates will be posted on medspadr.com with a revised effective date. We encourage periodic review. For significant changes, we’ll notify you via email or SMS (if opted in). Continued use of our services after updates constitutes acceptance.

Compliance and Legal Advice

This policy aligns with industry standards (e.g., A2P 10DLC, TCPA) and applicable laws. However, we strongly recommend consulting legal counsel to ensure full compliance with your specific obligations, as laws vary by jurisdiction (e.g., HIPAA for health-related data).

Contact Us

For questions, concerns, or to exercise your rights:

Medspa DR

1007 S Catalina Ave #104, Redondo Beach, CA 90277

Email: ted@medspadr.com

Phone: 1-888-981-6337

Website: medspadr.com